ElliotEQ

FAQs

How many horses can you travel at any one time?

We have two lorries - a three horse/four pony forward and herringbone stalled  (can create 'tubed' stalls if required) and a five horse forward facing.  Both can set up to carry mares and foals together.

Can you move a mare and foal?

Yes, we can remove our partitions so both mare and foal can travel together.

Can you move a stallion?

Yes, we have a fully padded floor to ceiling partition and biting boards to enable us to transport stallions.

How do you work out quotes?

We use an internet Auto-route to calculate the mileage; this is calculated from the depot and return to the depot.  Just use the quick quote form on the website and we will get an individual load quote back to you within 24 hours.

How long in advance do I need to book?

We recommend booking at least a week in advance to ensure you get the date and time that suits you best.

What information will you need when I book?

We will need your name, address and contact telephone number. The collection and delivery address, full postcodes, and a telephone numbers.   The date and time of collection will all be discussed during the booking process.  The Horse(s) size, name and age.  It is also advisable to tell us if the horse is a nervous or inexperienced loader/passenger.

Is there a cancellation fee?

Any contract cancelled within 24 hours of departure will pay 50% of costs. Any contract cancelled within 12 hours of departure may be charged full amount of costs.

Do you do emergency call outs?

We are available 24 hours a day, 7 days a week. You can call us at any time.  We are also registered with PRP Equine Rescue and The Equine Rescue Service to provide emergency pick up of horses –so if you have their breakdown services we may well be called direct by them to assist you in the onward transit of your horses.

Are you insured?

We are a fully insured as a business with public liability insurance and all our vehicles are insured for commercial use. However we do transport horses on the understanding that they themselves are insured.

Do you have a valid authorisation certificate which entitles you to transport horses?

Yes, we are fully D.E.F.R.A Registered and authorised and our vehicles are DEFRA approved and inspected.  We also hold DEFRA certificates of competence to transport horses.

Do you have a VOSA operators' licence?

Yes we hold a VOSA operators' licence - a legal requirement for any lorry used commercially over 3.5 tonnes.  This means our lorries are operated and inspected to the highest standards.

Do you share loads?

Sharing a load can bring the costs of your journey down and we will try and arrange this if possible and you wish us to  do so.  The majority of the journeys we do however are individual loads.

Will you be able to monitor my horse when you travel him?

We have clear view of the horses from the cab and the temperature of the horse area is monitored with the on board climate control in the cab of the lorry where we can easily put on fans or heating if required.

Can I travel in the horsebox too?

Yes, owners can accompany the driver in the horsebox; just let us know if you would like to do this.

Are you able to take tack in the horsebox too?

 Yes, there is room for normal tack, but we have to be mindful of weight restrictions so please discuss prior to travel.

Can you supply a travel kit for my horse?

Yes, we carry travelling kit if you do not have your own.

Do you supply hay nets and water?

We always carry water on board, and can supply hay nets and haylage free of charge if required.

Do you carry first aid kits on board?

We carry human and equine first aid kits on board.

What about infection control?

We wash out the box after every journey with approved disinfectant Aqueous.

Does my horse require its passport to travel with you?

Yes. EU regulations require passports to accompany all horses when they travel.

How long do you allow for loading or unloading?

We allow up to 20 minutes from arrival, if you require extra time this is charged @ an hourly rate.  We carry a Monty Roberts dually headcollar which you may wish to put on your horse to assist with loading if they are becoming strong or difficult to handle.  If you horse is a problem loader you may wish to book us separately for loading practice.

For a FREE quote and no obligation discussion on your journey plans.

 

We will need some information about the collection and delivery points and the size of your horse. We generally offer individual loads but we can arrange shared loads to bring the price down where possible.

Thankyou for picking up my horse from vet hospital, we were worried about him travelling after his operation but you were so kind.

We will be using you again - hopefully to go to a show next time rather than the vets!

I would not use anyone else to move my horses between the mainland and Jersey, I know that Bryan plans his journeys and timings to make the journey as comfortable as possible

 

Important Information

  • 24 hours/7 days a week
  • Emergency call out service & vet service (24 hours)
  • Fully insured
  • Defra Approved Vehicles and Drivers
  • OCR Level 3 CPC in Road Haulage Management
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