Terms & Conditions for Horse Transport




Terms & Conditions

All bookings are taken on the understanding that the following conditions will apply in full in all circumstances.  A confirmed booking, verbal or written, is an agreement that the customer will abide by the company’s terms & conditions at all times.

All horses and equipment travel at owner's risk, and all horses are assumed to be fully insured by the owner.  Please note that you are personally liable for your horse during transport.

elliottEQ horse transport is covered by “Public Liability and Professional Indemnity Insurance”. This is NOT equine insurance and DOES NOT cover your horse for any sickness, disease, injury, loss or death and all relatable costs UNLESS elliottEQ is proven guilty of a negligent act, negligent error or negligent omission. If you would like a quote for short term transit insurance, we would recommend contacting Lycetts 0044 (0)1638 676 700.

All veterinary costs or additional stabling, in excess of that included during the journey, must be covered by the owner.  Should your horse require urgent veterinary attention in our opinion and the owner is not contactable; we reserve the right to contact the vet on your behalf. The owner however will still remain under all circumstances entirely responsible for all veterinary or emergency charges incurred.

elliottEQ and its self-employed drivers will take all reasonable precautions; however, in the event of an accident please note that you are personally liable for your horse in the event of injury or damage sustained to or by your horse.  Any damage to the vehicle must be paid for and the owner will be liable to cover the cost of any repairs.

It is the responsibility of the sender to prepare the horse for travel, and it is entirely the owner's decision to dress the horse as they wish.  We will transport the horse as he/she is given to us, and use any boots, tail guard etc appropriately.

45 minutes loading time is included, after which it is £15 per 15 minutes thereafter.  Depending on the circumstances it may not be possible to wait longer than 60 minutes on a shared load. Should it not be possible to load your horse after the 60 minutes, and the transport cannot take place, you will be charged a cancellation fee of between 50 - 100% depending on circumstances. 

We reserve the right to refuse to continue to transport the horse once loaded or during the journey, if we believe that it cannot be transported safely without risk to the horse, the horsebox, or our staff, and a cancellation fee will still be chargeable.  Should it be necessary to unload the horse at an alternative location, the owner will be fully responsible to pay all stabling and veterinary fees, and all costs must be settled in full before the horse will be released to the owner.  It will then be the owner's responsibility to organise the further movement of the horse.

Prices quoted are based on the information given by the customer at the time of booking, if that information is incorrect or changed and results in any additional journey time, this may result in an extra charge and waiting time could be charged at £50 per hour.

We can carry a limited amount of tack/ rugs with your horse, but the insurance for these items is your responsibility.  All contents are entirely your responsibility, and we will not be held liable for any loss or damage this includes all travel equipment halters, ropes, boots etc. If there is a large amount of equipment that needs to travel with the horse, additional partition space can be provided for a further fee.

Cancellation policy - Any trip can be cancelled but a 10% fee will be charged to the client. Cancellation within 24 hours of the trip due to take place will incur a 50% fee, within 12 hours a 100% fee. 

Cancelled/ delayed flights could incur cancellation fees if not cancelled in time or a replacement horse is not available. The owner will remain under all circumstances entirely responsible for charges incurred.

In order to confirm a booking we will require a deposit, which will be deducted off the invoice total.  The balance must be settled in full by the time the animal is collected. The deposit amount will be confirmed at the point booking. 

Methods of payment include, bank transfer in advance or by all major credit or debit cards. (proof of the transfer should be sent to us)


Due to the cost of the ferry tickets, we offer both bespoke and shared loads to the Channel Islands.  If a bespoke trip is specified but not paid in full ElliottEQ has the right to change this trip into a shared load or delay the trip until such time that other horses are booked in for the trip.


All horses carried by elliottEQ will be required to travel with their correct passport and with all vaccinations up to date.  

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